Privacy Policy

1. This policy

1. Fund Filer Ltd (we) are the data controller in relation to personal data we collect from you in connection with our provision of products and services.
2. We are committed to protecting and respecting your privacy.
3. We are registered in England and Wales as Fund Filer Limited under company number 06979043 and have our registered office address at 7a Gateshead Close, Sunderland Road Industrial Estate, SG19 1RS. We can be contacted at info@fundfiler.com.
4. This policy (together with our terms of use and terms of supply and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information we collect from you

1. We will collect and process the following data about you:
   1. Information you give us. This is information about you that you give us by filling in forms on our site www.fundfiler.com (our site), by corresponding with us by phone, e-mail or otherwise or by the answers you provide if we ask you to complete surveys for research purposes. We may also collect information when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
   2. Information we collect about you. This is information about your transactions and the fulfilment of your orders that we collect during your visit to our site. We will also automatically collect technical information about your visit to our site including, but not limited to traffic data, location data, weblogs and other communication data and the resources that you access.
2. Collecting this personal data is essential to us being able to provide you with our services. If we are not able to collect this personal data, our ability to provide a high level service to you may be limited.

3. Cookies

1. Our website uses cookies to distinguish you from other users of our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
2. We may use the following cookies:
   1. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
   2. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
3. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
4. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

4. How we use your information

1. All the personal data we process is processed by our staff in the UK.
2. A key requirement of UK Data Protection law is that we have a lawful basis for processing your personal data. Where the data is collected for the purpose of fulfilling a contract with you, we will use your personal data on the basis that processing is necessary to fulfil that contract. Where the data is collected for all other purposes we will process your personal data on the basis that you have given consent.
3. We will process information you give us and which we collect from you for the purpose of fulfilling a contract with you in the following ways:
   1. To ensure that content from our site is presented in the most effective manner for you and for your computer;
   2. To carry out our obligations arising from any contract entered into between you and us; and
   3. To notify you about changes to our service.
4. We will process information you give us and which we collect from you where you have given consent for us to do so in the following ways:
   1. To provide you with information, products or services that you request from us or which we feel may interest you where you have consented to be contacted for such purposes; and
   2. To allow you to participate in interactive features of our service, when you choose to do so.

   You may withdraw your consent at any time as set out in clause 7 below.

5. We will never sell your information to third parties. However we may disclose your personal information to third parties in the following circumstances:
   1. In the event that we sell or buy any business or assets, in which case we may disclosure your personal data to the prospective seller or buyer of such business or assets;
   2. If Fund Filer Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
   3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property or safety of Fund Filer Ltd, our customers or others.

5. Where we store your data

1. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with UK Data Protection law.
2. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of you data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. How long we keep your personal data

1. We will store your personal data for no longer than is reasonably required in order for us to fulfil our obligations to you under any contract we may enter into and in order for us to fulfil any legal obligations.

7. Your rights

1. You have the right to object to our use of your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclosure your information to any third party for such purposes. You may object to our use of your personal data for marketing purposes by writing to us at our registered office, or by phoning 01767 688400 or by emailing info@fundfiler.com and informing us of your objection.
2. You have the right to withdraw your consent to our processing for specified purposes or at all at any time. You may withdraw consent by writing to us at our registered office, or by phoning 01767 688400 or by emailing info@fundfiler.com and informing us that you are withdrawing your consent for one or more of the purposes for which consent was given.
3. You may request access to your information, to have any incorrect information corrected and to have your information deleted.
4. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check their policies before you submit any personal data to these websites.

8. Access to information

1. UK Data Protection law gives you the right to access information held about you by us. Generally we will provide this information free of charge, however in certain circumstances we reserve the right to charge a reasonable fee to meet our costs in providing you with details of the information we hold about you.

9. Right to lodge a complaint

1. While we will endeavour to only use personal data that is relevant to our purpose and ensure your personal data is kept secure, sometimes errors occur. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data as required by law you can contact the Information Commissioner’s Office on 0303 123 1113.

10. Changes to our privacy policy

1. Any changes we make to our privacy policy in the future will be posted on our website, and where practicable, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11. Contact

1. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our registered office or info@fundfiler.com.